Shipping Policy

Standard Delivery:

All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. Please confirm that you have a "semi-truck high" receiving dock, or own a forklift.

Definite Delivery:

Our shipping company only provides delivery service during working hours on weekdays, unless otherwise specified.

Residential Shipping:

Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided be incorrect, DumpBuggy.com reserves the right to back charge the purchaser upon receipt of the delivery charges.

Shortages:

The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading while the freight carrier driver is physically present.

Inspection of Goods:

You are responsible to inspect all of the packages and the products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items. After unpacking, carefully inspect the items. Check all panels for dents and dings, paying extra attention to corners.

Damage Policy:

If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier.

Damaged Items:

If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/ shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from DumpBuggy.com.

Refused Shipments & Unauthorized Returns:

You will be responsible for full freight charges and applicable fees going both ways and a minimum 30% re-stocking fee for shipments that are refused for any reason other than damage (not applicable to items damaged in storage) or if the shipping error was made by DumpBuggy.com.

Redelivery/Storage Fees:

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. (THIS COULD BE AS MUCH AS $500.00, DEPENDING ON THE CARRIER). Return shipping charges will be your responsibility and will need to be paid in full before redelivery is attempted. In the event you have the freight carrier store your order for any amount of time other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to DumpBuggy.com, we reserve the right to bill those charges back to you. You will also be responsible for damages that may happen during storage. Should you decide to keep any order that is damaged during storage, our Damage Policy will be followed. Should you decide to refuse any order damaged during storage, our Refused Shipments Policy will be followed. Please contact our Support Service (support@dumpbuggy.com) in the event of redelivery or reconsignment.

Cancelled Orders:

If you decide to cancel any part of your order, you MUST contact our Support Service (support@dumpbuggy.com) immediately. After the order has entered the shipment period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

Please contact our Support Service (support@dumpbuggy.com) with any questions.